Privacy Policy

This website is owned and operated by Kettle Foods Ltd. Kettle Foods Ltd respects the privacy of every individual who visits our website. The purpose of our Privacy Policy is to outline the information Kettle Foods Ltd may collect and how we may use that information.

By registering on this site, you consent to the collection, use and transfer of your personal information under the terms of this privacy policy.

What personal information do we gather from you?

We gather personal information such as first and last names, telephone number and email addresses that you provide voluntarily when you fill in appropriate sections of our website. For example when you complete our contact us section, you provide us with personal information which we hold and use for the purposes set out in the next section.

Use of your personal information

Our main aim in gathering your personal information is to provide you with a customised service.

If you fill your details in our contact us section we use your personal information in order that we can contact you and respond to any questions and needs that you may have. We use your personal information so that we can carry out your requests.

Any recipes or seasoning suggestions supplied will become the intellectual property of Kettle Foods Ltd.

We may also use aggregate personal information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate personal information to third parties. These statistics will not include any data that can be used to identify any individual.

Occasionally, with your permission and depending on the purpose for and context in which you gave that permission, we will send marketing information and news to you by e-mail or SMS text message. This may include our sending to you marketing information for the products or services of a promotional partner on that partner's behalf. However, in every case, if you do not elect to receive such communications or if you elect to discontinue receiving them, then we will not send or will cease sending them to you.

If, at some time in the future, we wish to use your personal data in ways other than those set out in this privacy notice, then we will notify you about this and seek your permission to do so.

Sharing of personal information

We may share personal information within the Kettle Foods Family and certain selected companies. By "Kettle Foods Family", we mean the companies within the same group as Kettle Foods Ltd. The Kettle Foods Family will process your personal information in accordance with this privacy policy and all privacy and communications legislation.

The selected companies are those that provide technical assistance and support and perform other functions to support our marketing activities.

All selected companies may have access to personal information if needed to perform such functions, but will only be permitted by us to use such personal information for the purpose of performing that function (which may include one to which you have expressly given your consent) and not for any other purpose.

We reserve the right to use or disclose any personal information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any law enforcement or regulatory investigation. Save for this, we do not sell, transfer or disclose personal information we have collected from you in connection with our web site activities, to third parties outside the Kettle Foods Family.

Children

Where individuals under the age of 12 register on our website, we must obtain the consent of a parent or guardian. We also reserve the right to request parental/guardian consent for anyone between the ages of 12 and 16. Information provided by under 16's will not be used for marketing purposes but we may from time to time tell you about developments on our site or provide you with information about Kettle Foods Ltd.

Cookies

A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website, to track the pages you looked at while visiting our website and therefore to improve our service to you. Cookies may also be used to compile aggregate personal information about the areas of our website which are visited most frequently. This aggregate personal information can be used to enhance the content of our website and make your use of it easier. If you wish to reject our cookie, you may configure your browser to do so. However, if you do so, you may not be able to use certain features on our website.

Protection of your personal information and retention

The internet is not a secure medium and Kettle Foods cannot absolutely guarantee the security of your personal information provided over the internet. However we have put in place various security measures as set out below.

The Kettle Foods websites and associated databases are protected by certified firewalls in order to protect your personal information from access by unauthorised persons and against unlawful processing. The websites use the latest technology with full backups. We also keep your personal information confidential. All outgoing and incoming email is scanned for viruses.

We also keep your personal information confidential. We will retain your personal information for a reasonable period or as long as the law requires.

Accessing and updating

You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us by using the methods listed below. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the personal information we hold about you.

If at any time, you would like to correct the personal information we have about you or if you would like to change your preferences for contacts from us or other members of the Kettle Foods Family, you can let us know by contacting us by using the methods listed below.

Changes to our privacy policy

From time to time, it may be necessary for us to change this privacy policy, so we suggest that you check here periodically.

Links

The Kettle Foods websites may contain hypertext links to other sites, which are not under our control. Please note that we are not responsible for the privacy policies of such other websites and we advise you to read the privacy policies of each website you visit which collects personal data.

Questions or complaints: contact us

If you have any questions, concerns, comments or complaints about this privacy policy and/or our collection or use of personal information, or if you wish us to stop processing your personal information for any particular purpose or purposes, then please contact us on trade@kettlefoods.co.uk or telephone us on 0800 616 996